I had written about the CSR opportunity in the Delhi-Gurgaon Expressway Toll Plaza crisis recently. Today’s Mint helps propel the message:
Two weeks into the Delhi-Gurgaon expressway toll plaza crisis, things don’t seem to have changed much and the promised seven-minute journey now seems more a mirage than reality. Commuters are losing 15-45 minutes one way at the gate, but both the National Highways Authority (NHAI) and the operator seem busy counting the booty — more than Rs70 lakh is collected daily as toll fees, said news reports.
I worry that things might turn ugly — this morning, crossing into Gurgaon, I witnessed the usual…poor management, unconcerned staff. I also saw simmering anger with no police back-up — perhaps the making of a different crisis?
Read the full story here.
